Passenger Services

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are an essential part of the working

fields of a Handling Agent.

With your success in mind, our Passenger Services cover a wide range of service offerings which can be structured ideally to meet the customers demands.

Our well- trained and dedicated staff work hard to make the passengers feel comfortable during their stay at the airport. Our mission is it to meet the needs of them until the departure and after the landing.

We, as the representors of an airline, have the aim to offer them the same service as if they would give their own handling.

At the baggage drop as well as at the check- in counters our employees provide smooth procedures.

Global GSRM GmbH Services at a glance

  • Check-In Service and baggage procedures
  • Boarding of the passengers

  • Passenger control/questioning according to TSA standards

  • Embarking passengers aboard the aircraft
  • Meeting passengers on their arrival and guiding them out of the terminal
  • Sale of additional services

  • Charges of excess or special baggage

  • Writing reports/ documents

  • Lounge Service

  • Coordination with located companies (Fraport, Customs, Bundespolizei etc.)

  • Station management and Supervision

Missing any services what you are looking for?

If you're missing any of our services, please reach out to us and let us know. We're here to help and make sure all your needs are met. Contact us at [insert contact information here